Frequently Asked Questions

What is your current turnaround time?

Our standard estimated turnaround time is anywhere between 10-14 business days. We have lots of items in stock that are ready to ship, but we also have custom items that we will need to create with love for you. You may receive your item(s) before or after our standard turnaround time. But rest assured that we will work hard to give you as quick of a turnaround as we can! Most descriptions should indicate if this item is ready to ship for you, or what our current turnaround time is. If you have any questions feel free to email us at info@jandmdesigns.com

If an item is ready to ship when can I accept my order?

Ready to ship items will be processed within 48-72 business hours of receiving the order. We do not fill orders on Saturday, Sunday or federal holidays. 

Why should I pre-order? 

We offer lots of pre-orders on our apparel & accessories. We are a small business & try to keep our overhead to a minimum. A pre-order usually takes place when we are launching a shirt or other apparel. This guarantees you the size you are wanting. Once the pre-order closes, our inventory, and sizes may be limited. We encourage you shop pre-orders to purchase exactly what you want!

Why does my item look different from the pictures on your website? 

Depending on whether you are looking on our website on your phone, tablet, or computer, the color settings on the device could vary from the actual color. If you have any questions don't hesitate to contact us.

I would like to return an item. What steps do I need to take?

Of course! Click here to read about our returns & exchange policy.